AcroSoft in Insurance Administration

The Chief Operations Officer and Operations Management walk a fine line to deliver quality service to their policyholders while functioning under the pressure to reduce costs.  The definition of service quality is constantly changing as companies struggle to adapt to an electronic marketplace.  Adopting AcroSoft enables management to simultaneously improve service while reducing the unit cost of doing business.

Quality is no longer simply defined as typing errors.  Transactions have become more complex and business rules need to be enforced in order to accurately satisfy customer requests.  Companies are looking for ways to follow “best practices” without adding additional overhead to their processes.  Timeliness has become a component of quality.  Customers demand quick turnaround for loan requests from their Life Policies and they quickly need proof of insurance for their auto policies.

Management is also faced with the challenge of limited amount of resources (staff members) and any bottlenecks in processes result in overwork in some areas while other areas are idle.  There is a need to balance workload throughout in order to optimize productivity.

Management needs accurate and timely information in order to respond to the ebb and flow of business and help meet the delicate balance between quality and productivity.  All too often this information comes from manually tabulated tick sheets that are compiled into an Excel spreadsheet.  This operating information is often inaccurate and it is always “after the fact”.  The manager is forced to drive the operation while looking through the rear view mirror instead of proactively in a forward looking manner.